How Can We Help?
We're here to make sure your LogM8 experience is smooth. Browse the topics below or get in touch directly.
Getting Started
New to LogM8? Purchase your Digital Key, download the free app, and tap your phone to get started.
App & NFC Help
Make sure the LogM8 app is open before tapping your phone on the Digital Key. NFC must be enabled on your device.
Replacement Digital Key
Damaged or lost your Digital Key? Your records are safe. Contact us to purchase a replacement and we'll transfer your history to the new one.
Common Questions
Do I need the app open to tap the Digital Key?
Yes — the LogM8 app must be open and running before you tap your phone on the Digital Key. This ensures the NFC connection links correctly to your vehicle's records.
Is there a subscription fee?
No. The LogM8 app is completely free. You pay once for your Digital Key and can log maintenance records as many times as you like, forever.
What happens if my Digital Key is damaged or lost?
Don't worry — your vehicle's maintenance history is securely stored on our servers, not just on the Digital Key. Contact us to purchase a replacement Digital Key and we'll transfer all your records to the new one.
Can I transfer my records to a new owner?
Yes! That's exactly what LogM8 is designed for. When you sell your vehicle, the Digital Key stays with it and the new owner can access the full service history by tapping their phone on the Digital Key. No paperwork or transferring to do!
Still Need Help?
Question not answered? Check out our socials for how-to videos, or get in touch below.
Get in Touch