Shipping Policy

At LogM8, our goal is to dispatch your confirmed and paid order as quickly as possible. Orders are typically processed and dispatched within 1–2 business days.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Shipping within New Zealand

We ship throughout New Zealand.

Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.

Rural delivery addresses may incur an additional delivery charge due to courier rural delivery fees.

International Shipping

LogM8 ships internationally to selected countries.

International shipping rates are calculated at checkout based on the destination country, delivery address, package size, and available shipping services.

International delivery times vary depending on the destination and shipping method selected. Delivery timeframes shown at checkout are estimates and are not guaranteed.

Customers are responsible for any customs duties, import taxes, GST, tariffs, or other charges that may be imposed by the destination country. These charges are not included in the LogM8 product or shipping price unless specifically stated at checkout.

Customers are also responsible for ensuring that the products ordered can legally be imported into their destination country.

Order Processing

Orders are processed during normal business days, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will generally be processed on the next business day.

While we aim to dispatch orders within 1–2 business days, processing times may occasionally be longer during busy periods, promotions, or circumstances outside our control.

Delivery Times

Delivery times are estimates provided by the courier or postal service and are not guaranteed.

Once an order has been handed to the courier or postal service, delivery times are outside of LogM8's direct control. Delays may occur due to weather, courier network disruptions, customs processing, public holidays, rural delivery, or other circumstances beyond our control.

International orders may experience additional delays while being processed through customs in the destination country.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order has been dispatched to an incorrect address supplied by the customer, additional delivery charges may apply to redirect or resend the order.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, GST, tariffs, brokerage fees, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

LogM8 is not responsible for delays caused by customs clearance or for orders refused or held by customs authorities where the relevant requirements have not been met.

Lost or Damaged Orders

If your order appears to be lost, significantly delayed, or arrives damaged, please contact LogM8 as soon as possible with your order number and relevant details.

We will work with the relevant courier or postal service to investigate delivery issues and, where appropriate, arrange a replacement or other suitable resolution in accordance with applicable consumer law.

Order Splitting

Where an order contains multiple products, LogM8 may send items in separate packages where necessary.

If your order is split into multiple shipments, tracking information will be provided where available.

Shipping Restrictions

Some countries, regions, or delivery addresses may not be serviced by our available shipping providers.

LogM8 reserves the right to restrict or decline delivery to certain destinations where shipping is unavailable, prohibited, or impractical.

If an order cannot be shipped to the selected destination, we will contact the customer and provide an appropriate resolution.