Refund & Returns Policy

At LogM8, we want you to purchase with confidence. Our returns and refund policy operates alongside your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). Nothing in this policy limits or excludes any rights or remedies you may have under New Zealand consumer law.

Change of Mind Returns

If you change your mind about a purchase, LogM8 may accept a return at our discretion.

Change-of-mind returns must:

• Be requested within 14 days of delivery.

• Be unused and in brand-new, saleable condition.

• Include the original packaging, labels and accessories.

• Be returned in a condition that allows the product to be resold.

For approved change-of-mind returns:

• The customer is responsible for the cost of returning the product to LogM8.

• The original shipping cost is not refundable unless required by law.

• No restocking fee will be charged.

• The refund will be processed once the returned product has been received and inspected.

LogM8 is not required to accept a change-of-mind return where the product was correctly supplied and is not faulty. Any change-of-mind return accepted by LogM8 is provided as a goodwill service and does not affect your rights under the CGA or FTA.

Faulty or Defective Products

If a LogM8 product is faulty, defective, unsafe, does not meet the guarantees required by the CGA, or otherwise fails to comply with applicable consumer law, please contact us before returning the product.

Depending on the circumstances and your legal rights, LogM8 may provide a repair, replacement, refund, or another appropriate remedy.

Where a remedy is required under the CGA, it will be provided in accordance with the Act and without unreasonable cost to you. This may include reasonable return shipping costs where applicable.

We may ask you to provide information, photographs or video showing the issue so that we can assess the problem.

Incorrect or Damaged Orders

If you receive an incorrect product or your order arrives damaged, please contact LogM8 as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging where applicable

Where the issue is the responsibility of LogM8 or the courier, we will work with you to resolve the issue and provide any remedy required under applicable consumer law.

You will not be required to pay return shipping where the return is required to remedy a problem covered by the CGA.

Products Damaged or Misused by the Customer

LogM8 is not responsible for damage caused by misuse, accidental damage, unauthorised modification, improper installation, failure to follow product instructions, or other damage caused by the customer.

This does not affect any rights you may have under the CGA.

Returns Process

To request a return, please contact LogM8 with your order number and the reason for the return.

Do not send a product back without first contacting us and receiving return instructions.

Where a return is approved, we will provide instructions on where and how to return the product.

For change-of-mind returns, the customer is responsible for arranging and paying the return shipping.

For returns required to remedy a failure covered by the CGA, LogM8 will meet its obligations regarding reasonable return costs as required by law.

Refunds

Once an approved return has been received and assessed, LogM8 will confirm the outcome.

Where a refund is approved, it will generally be made to the original payment method.

LogM8 aims to process approved refunds within 5 business days. Your bank or payment provider may take additional time to make the funds available.

Where a refund is required under the CGA, LogM8 will provide the applicable remedy in accordance with the requirements of the Act.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

If a product does not meet the guarantees required by the CGA, LogM8 will provide the remedy required by law. These rights apply regardless of any voluntary returns policy offered by LogM8.

International Customers

Customers purchasing from outside New Zealand may also have mandatory consumer rights under the laws of their country or jurisdiction.

Nothing in this policy is intended to exclude or restrict any mandatory rights that apply to an international customer.

Where applicable, customers may also be responsible for international return shipping, customs charges, duties or taxes associated with a change-of-mind return, unless otherwise required by applicable law.